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Foundation Support provides the Client with the latest releases and
documentation consisting of software releases, Technical Service
Bulletins, software maintenance and assurance of software and
hardware problem resolution. Foundation Support is a service offered
as a one-year subscription for AMS, PROVOX and DeltaV during which
time the client receives:
- Factory product technical consultation and remote diagnostic
assistance for product software up to two releases previous to
the current release, with the understanding that it may become
necessary to upgrade to the current release in order to satisfy
some requests for assistance. The extent to which remote
diagnosis can be employed is dependent upon the covered system’s
product makeup and Client site telecommunication capability or
restrictions.
- PC Anywhere software and a modem for DeltaV systems
- Software updates. For DeltaV systems, the distribution is
automatic and via CD-ROM media.
- Firmware updates. New releases are provided and distributed
according to Technical Bulletin instructions, at no charge to
Foundation Support subscribers.
- Product literature updates. DeltaV system product literature
updates are distributed on the same CD media as the software
updates.
- Access to the secure support site,
http://www.emersonprocess.com/systems/support. This site
provides technical information articles with downloadable files
and an email facility for requesting technical assistance or
specific needed software updates.
- Monthly Internet email mailing, distributed to the
registered Client contact, featuring a summary of what’s new to
go check out on the Intranet support site and other important
information and announcements.
- The Foundation Support plan provides factory service during
regular hours of operation 8:00 a.m. to 5:00 p.m. Eastern
(U.S.), Monday through Friday excluding published holidays.
Clients who purchase the service for regular hours of operation
may still obtain after-hours support by calling the same number,
on a billable hourly basis using a major credit card.
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